People Are The Difference
We Stand Behind Our People
At Tom Adams Windows and Carpets, we understand that earning our customer’s business and loyalty is more than just words. Our people are empowered to make the right decisions for our customers. Sometimes we are challenged in doing a job quickly or doing it right. Doing what is right for the customer is NEVER wrong. From the Warehouse to the Office, from Sales to Installation, our employees are trained to always be honest and upfront, we communicate clearly with our customers to ensure that we both share the same expectations.
Trained and Educated
Tom Adams’ Sales Staff are trained and educated in all facets of our products and installation. We constantly update our education with monthly sales meetings and educational classes on new technology, products, and details of installation. Each and every showroom displays products for the visual leaner. When you see it, you will know if you like it. These tools are used along with an iPad that helps each Sales Representative design and show you the look of your window, door, or floor in your home. When you stop by our showroom, we will have the opportunity to design and show you on our 36” HD TV. We do this so you’re able to change and discuss your needs to us. Meeting the needs of our customers is our first priority.
Installation Teams and Service Technicians
Buying the correct product is half the battle, the other half is making sure it is properly installed. That is where our Installation team shines. Our teams have either a Master Installer or a Certified Installer that has over 10 years field experience. This experience assures our customers of a quality installation the first time. But if an issue arises, then a Service Technician will be assigned to inspect and correct any issue. Why do we care so much about doing the job right the first time? Meeting our customer’s needs is our first job.
Our Growth from Father to Family
Mr. Tom Adams started the business in 1955. Mr. Adam’s four children have worked in the warehouse and office – learning the business from the ground up. Tom Adams Windows and Carpets are happy to boast that we have the 3RD generation of Adams training to expand our business in the future.
In our 65 years, we have added 3 locations and have approximately 40 employees that live in the Richboro, Doylestown, and Lehigh Valley region. Tom Adams Windows and Carpets support the community where our employees have grown and flourished. We are delighted to support local schools and charities. Tom Adams’ is one big family consisting of neighbors looking out for the best interest of their friends and neighbors.
Our employees are our extended family as well as our customers. We strive to treat each employee and customer with respect and dignity – no matter the position in our company. Each one of us is an important cog in the process and journey of our customer’s project. We love what we do and so does our customers. Our end result is to add our customers to our family.