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Is This Home Improvement Company Able to Fix the Issues in my Home?

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It’s common to go online and search for a certain product or company. But do you know if that company is right for your project? There are many websites that will just grab your personal information. Then they pass that information to multiple companies that will harass you.

Let’s look at a few tips to make sure that you aren’t hiring a shady contractor.

  1. Do They Have An Online Presence?

If you’re purchasing products or getting installation from someone working out of their truck, chances are they don’t have a website. With Google Reviews, Facebook, and web searching, you can find how a business conducts itself. Yelp can be a valuable research tool, but the platform is known for negative reviews.

If the business has a website, a Google My Business account with the information completed, and social media accounts with all the same information – that is a good sign. If the website is outdated or information is not there without filling out a form with all your contact information (then you might not want to work with them). These types of websites are used to pull leads, and charge contractors money for your information and send it out to multiple companies.  These lead generators, fake that they are reputable contractors but you have no idea who comes to your home, and neither do they. Their goal is to generate leads and charge multiple companies for your information.

Common Questions to Ask your Contractor/Sales Representative

  1. A) Do they have a physical location? This question is important if you wish to see the products and discuss issues if they come up prior to or after installation.
  2. B) Is the business listed on the Better Business Bureau? If they are, what is their rating? How many complaints do they have and how many have they corrected?
  3. C) Do they have quality installations? Did they win any awards on a local or national level? Are they featured in local newspapers or other media outlets?
  4.  D) Do they have a service department? Or does the same installer who messed up the job come back again? How do they fix their mistakes?
  5. E) Do they have a written warranty on their website or on their contracts? Will they put any promises or warranties in writing? If it’s worth saying, it’s worth putting down in writing.

If these questions can’t be answered on their website, you should be asking them to your contractor or sales representative.

With Tom Adams Windows and Carpets, we’ve been in the home improvement business for 65 years. We stand by all our installations with a written warranty while providing award winning installation and service. We work hard to keep our customers as LIFETIME CUSTOMERS.

  1. Do They Have References or Examples of Work?

Home Improvement companies should always be happy to have customer referrals and examples of their work. They say pictures are worth a thousand words – so a good business should have before and after photos of their work. Some can even provide a past customers’ name and phone number to ensure they do what they say.

If you’re worried that they are stock photos, you can upload photos to Google Image and it will look for the exact photo on other websites.

At Tom Adams Windows and Carpets, you can refer to our Facebook & Instagram page for Before and After photos. We also have a section on our website with photo galleries of customer photos.

  1. Do They Provide You A Peace of Mind?

Can you call them after your installation? You don’t want to work with a business that doesn’t return phone calls, or you have to stop by ever bar or Wawa to find them.

Tom Adams Windows and Carpets makes sure everything (contract, warranties, etc) will be in writing. We also have a full Service Department and Sales Department o

n staff available for questions 7 days a week. After every installation, Tom Adams Windows and Carpets Satisfaction Team will call you to make sure we did our job to your satisfaction. Does every company do that?

Tom Adams Windows and Carpets have been in business for 65 years because of our repeat customers and word of mouth referrals. We demand excellence in our employees from sales to installation, because that is what our customers’ demand of us.  Tom Adams works in and around Philadelphia with locations in Buck County, Montgomery County, and Lehigh Valley, PA on windows, doors, and flooring. We service the Tri-State area of Pennsylvania, New Jersey and Delaware. If you’re interested in contacting us for your next project or service department, we are a Google search away from getting you a friendly quality quote for your project.

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