Our Process
Our process is simple. Explain all the details, design and show what the products will look like, and give our best price. After that, we will double-check your contract and project with our team of experts and installers to verify that we meet your expectation. Everything will be done in writing from your first contract to your revised contract with any changes that you decide to make during this process. Our end result…. your happiness with the project.
Stress Free Customer Support
Stress-Free is a wish with other contractors, but at Tom Adams Windows and Carpets it is an expectation. It is surprisingly common to hear homeowners tell us their negative experiences of other contractors (such as missing appointments, or hard sell tactics). Our competitors give vague quotes over the phone, with no knowledge of what really needs to be accomplished to meet your expectations. If this sounds familiar, then you are being stressed out because of a lack of confidence and knowledge of what your project really entails. Life is stressful enough, making a purchase for your home should be stress-free, even fun. Tom Adams Windows and Carpets understand that lack of knowledge creates stress. All home improvement projects start with crystal clear communication. Our discussions are about solutions to your situation and project, no runarounds, lies, or vague answers.
Our Past Work
Our employees are trained to listen to our customers. You know what you want and we need to make your experience outstanding and stress-free.
- All appointments will be made in store or in your home and arrive on time
- We will discuss your needs, wants, budget constraints, or challenges
- Before any project is ordered, a professional installation team member will come out to your home to double check all measurements are within the 1/8” inch for the perfect fit
- Our Sales Representatives and Installers will be dressed professionally
- Team Members will respect your home and time
- Our goal is to do the job right the first time
- We believe our customers deserve to be informed throughout the whole process. All changes will be done in writing so there are no misunderstandings.
Delivering the Highest Quality of Product and Installation is No Accident
Once we have your answers, we know how to proceed and meet your needs.
Design & Explain the Details so we meet all Expectations
Our customers are part of the process, so your input is very important.
Measured to the 1/8″
Any issues seen by the installer will be discussed and changes will be made to your order in writing, so we have no misunderstanding – ever.
Everything is Ordered, Let's Confirm an Installation Date
We Only Use the Highest of Quality Materials
Our customers are part of the process, so your input is very important.
Communication is our Calling Card – OPEN 24 hours / 7 Days a Week
Our customers are part of the process, so your input is very important.
On Time – On Budget
If You’re Happy & You Know It!
To ensure that we are doing our job, we call every installation after the job is complete and ask “Are you happy?” At the end of the day, we want to make sure you’re satisfied with your project.
Schedule a FREE In-Home Consultation and Estimate
New Construction Windows, Replacement Windows, Wood Windows, Vinyl Windows, Fiberglass Windows, Aluminum Clad Windows, Steel Doors, Vinyl Patio Doors, Fiberglass Doors • Vinyl Siding, Exterior Stone • Plush Stain Resistant Carpet, Solid Hardwood, Engineered Hardwood, Ceramic Floor Tile, Ceramic Wall Tile, Backsplash Tile and Waterproof Wood, Laminate and Vinyl Plank and Stone Flooring. Let us show you why we are the most Nationally Awarded Family Owned Window, Door and Flooring Company with installations in Bucks County, Montgomery County, Delaware County, Lehigh County and parts of South Jersey and Philadelphia
